Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the website https://on9aud-au.com and your use of all gambling and related services offered under the brand On 9 Aud in connection with On 9 Aud (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services. These Terms are effective from 1 January 2026 and supersede all prior versions.

Definitions

For the purposes of these Terms, the following expressions have the meanings set out below:

• "Operator" means the unidentified offshore entity operating the website on9aud-au.com under the brand On 9 Aud. As at 1 January 2026, the Operator's corporate details, legal address, and gaming licence remain not specified/unverified.
• "Website" means the online gambling platform accessible via https://on9aud-au.com, including all pages, subdomains, and content related to On 9 Aud.
• "Services" means all real-money and free-play gambling products, including but not limited to casino games, slots, live casino, betting functions (if any), promotions, bonuses, and any ancillary services made available on or through the Website.
• "User" or "Player" means any individual who accesses the Website, creates an account, or uses any part of the Services, whether or not they place a Bet.
• "Account" means a personal user account registered in your name on the Website, through which you can deposit funds, place Bets, participate in games, and request withdrawals.
• "Bet" or "Wager" means any amount of real money or bonus funds staked by you on an outcome within any game or betting product offered via the Services, irrespective of whether a result is ultimately determined.
• "Bonus" means any promotional value, including free spins, bonus money, cashback, or other incentives credited by the Operator to your Account subject to additional conditions, including wagering requirements.
• "Bonus Funds" means the non-withdrawable portion of your balance derived from Bonuses, which may become withdrawable only after the applicable wagering requirements and other conditions have been met.
• "Real Money Balance" means funds that you have deposited or that have been credited to your Account as cash winnings and which are not subject to wagering requirements, save for any minimum turnover rules required for anti-fraud or anti-money laundering purposes.
• "KYC" ("Know Your Customer") means the identity verification process under which the Operator may request documents and information (e.g., ID, proof of address, payment method ownership) to verify your identity and source of funds.
• "Self-Exclusion" means a voluntary request by you to restrict your access to the Services for a defined or indefinite period for responsible gambling reasons.
• "Prohibited Jurisdiction" means any country or territory where access to the Services is unlawful under local law or where the Operator elects not to offer the Services. Users located in Australia should note that offshore gambling services may be subject to enforcement action by the Australian Communications and Media Authority (ACMA).
• "Game Rules" means the specific rules, payout tables, return-to-player (RTP) information, and house rules provided within each game or product on the Website.
• "Business Day" means any day other than a Saturday, Sunday, or official public holiday in the country where the Operator's payment processing is carried out.

Account Registration

Eligibility and Age Requirements

• Minimum age: You must be at least 18 years old (or the higher legal age required in your country of residence) to register an Account and use the Services. By registering, you expressly warrant and represent that you meet this requirement.
• Jurisdictional responsibility: It is your sole responsibility to ensure that accessing and using the Services is lawful in your jurisdiction. The Operator does not hold an Australian licence and is likely operating offshore (for example, under a generic Curacao sub-licence structure such as 365/JAZ, although this is unverified). Australian Users should be aware that the ACMA actively enforces against offshore gambling services.
• Single account: You may hold only one Account with the Operator. Multiple or duplicate Accounts may be closed, and balances and Bonuses may be forfeited.

Account Creation Process

1. Registration form: To create an Account, you must complete the registration form on the Website, providing accurate and complete information including, at a minimum, your full name, date of birth, country of residence, email address, and password.
2. Email verification: You may be required to verify your email address by clicking a confirmation link sent to the email provided during registration. Until verification is completed, certain functionalities (including deposits, bonuses, or withdrawals) may be restricted.
3. KYC verification: At any time (and in particular before processing withdrawals or where suspicious activity is detected), the Operator may require you to complete KYC checks by submitting documents such as:
   • Government-issued photo ID (passport, driver licence, or national ID card);
   • Proof of address (utility bill or bank statement issued within the last 3 months);
   • Proof of ownership of payment methods used (e.g., image of card with masked digits or e-wallet statement);
   • Any additional documents reasonably necessary to verify your identity and source of funds.
4. Refusal and delay: The Operator may refuse to open an Account, suspend an existing Account, or delay withdrawals if you fail to provide required KYC information or if the documents are unclear, inconsistent, or suspected to be fraudulent.

User Obligations

• Accuracy of data: You must provide true, accurate, current, and complete information during registration and keep it updated. The use of aliases, impersonation, or false details is strictly prohibited.
• Password and security: You are responsible for maintaining the confidentiality of your login credentials. Any Bet or transaction placed using your username and password will be deemed valid and authorised by you. You must notify the Operator immediately at [email protected] if you suspect unauthorised access.
• Personal use only: Your Account is for your personal, non-commercial use and must not be shared, transferred, or made available to any other person.
• Anti-money laundering: You agree not to use the Services for any unlawful purpose, including money laundering, terrorist financing, or the processing of criminal proceeds. The Operator may report suspicious activity to relevant authorities, subject to its jurisdiction.
• Responsible gambling: You are responsible for your gambling decisions. You should only gamble with funds you can afford to lose and may request self-exclusion or limits by contacting support.

Betting & Gameplay Rules

Placing Bets

• Availability of funds: A Bet is accepted only if sufficient funds are available in your Real Money Balance or eligible Bonus Funds balance at the time the Bet is placed.
• Minimum and maximum stakes: Minimum and maximum Bet limits are determined per game or table and are displayed within the Game Rules. The Operator may adjust limits at its discretion without prior notice, provided the applicable limits are shown before you place a Bet.
• Acceptance of Bets: A Bet is deemed placed and accepted when it is registered on the Operator's servers. The transaction history within your Account shall be the primary evidence of all Bets and outcomes.
• Game rules and RTP: Specific rules and return-to-player (RTP) information for each game are provided within the game interface or Game Rules. In the event of inconsistency between these Terms and the Game Rules, the Game Rules prevail for that game.

Modification and Cancellation of Bets

1. User-initiated cancellation: Once a Bet has been confirmed and recorded by the system, you cannot modify or cancel it, except where the game itself explicitly permits cancellation before a round has commenced.
2. Operator-initiated voiding: The Operator may cancel, void, or declare a Bet or game round null in part or in full if:
   • A clear technical error, malfunction, or misconfiguration resulted in incorrect odds, payouts, or game behaviour;
   • The Bet was accepted after an event or game outcome was known or should reasonably have been known;
   • Fraudulent behaviour, collusion, use of automated tools/bots, or exploitation of software bugs is suspected;
   • The Bet violates these Terms, applicable Game Rules, or any Bonus conditions.
3. Effect of voiding: In the event of voiding, the original stake for the affected Bet or portion of the Bet may be returned to your Real Money Balance, unless the funds are subject to seizure due to fraud or legal obligations.

Technical Failures and Game Interruptions

• Disconnections: If your connection is interrupted during a game, the outcome may be determined by the game server. On reconnection, you should be able to view the result in your Account history where supported by the game provider.
• System errors: In the case of evident malfunctions of the Website, software, or game providers, all affected Bets and payouts may be void. Any winnings mistakenly credited due to such errors shall be removed, and if you have withdrawn such funds, you will be obliged to return them.

Conduct in Live Casino, Chats, and Interactions

• Respectful behaviour: You must conduct yourself courteously in all interactions with live dealers, other players, and staff, including in any chat functions. Harassment, abuse, hate speech, threats, or obscene content are strictly prohibited.
• Prohibition of fraud and collusion: You must not engage in cheating, collusion with other players, manipulation of outcomes, or exploitation of any vulnerability in the games or platform. The use of bots, scripts, or third-party software to gain an advantage is prohibited.
• Moderation and sanctions: The Operator may moderate or remove chat messages, mute your chat privileges, temporarily suspend, or permanently close your Account in response to breaches of conduct rules.

Bonus Terms

General Bonus Conditions

• Discretionary nature: All Bonuses and promotions offered on the Website are granted at the sole discretion of the Operator and may be modified, withdrawn, or cancelled at any time, subject to existing contractual commitments.
• One per person/household: Unless otherwise stated, each promotion is limited to one per person, household, IP address, device, and payment method. The Operator may use technical and administrative measures to enforce this rule.
• Bonus-specific terms: Each Bonus or promotion may be subject to additional terms (e.g., qualifying deposit, maximum Bonus amount, specific game eligibility). In case of conflict, the specific bonus terms prevail over these general Bonus Terms.

Activation and Wagering Requirements

1. Activation: To activate a Bonus, you may be required to:
   • Make a minimum qualifying deposit (e.g., a specified amount in AUD or another supported currency);
   • Enter a bonus code at registration or deposit stage; or
   • Opt in via a promotional page or pop-up.
2. Wagering multiplier: Unless stated otherwise, Bonuses and any winnings derived from them are subject to a wagering requirement (for example, 30x - 50x the Bonus amount and/or deposit amount). The exact multiplier and structure are specified in the promotion details.
3. Timeframe: Wagering requirements must generally be completed within a specified period (for example, 7 - 30 days) from the time the Bonus is credited. Any remaining Bonus Funds and associated winnings may be forfeited after the expiry time.
4. Bet size restrictions: During active Bonus wagering, your maximum allowed Bet per spin, hand, or game round may be capped (for example, at a percentage of the Bonus amount or a fixed amount). Exceeding the permitted Bet size may lead to confiscation of the Bonus and any related winnings.

Prohibited Games and Actions When Using Bonuses

• Game weighting: Not all games contribute equally towards wagering requirements. For example, slots may contribute 100%, table games 10 - 20%, and some games 0%. The specific contribution table is provided with each promotion or in the bonus policy.
• Excluded games: Certain games may be excluded entirely from Bonus wagering. Placing Bets on excluded games while a Bonus is active may result in the forfeiture of the Bonus and associated winnings.
• Prohibited strategies: Low-risk or abusive betting strategies designed purely to clear wagering requirements (e.g., betting both outcomes of the same event, minimal-risk hedging, or "bonus abuse" patterns) are prohibited. The Operator may void Bets and confiscate related winnings where bonus abuse is identified.

Combining Promotions and Multiple Bonuses

• No stacking by default: Unless explicitly permitted, only one Bonus can be active at any given time. Attempting to claim multiple overlapping promotions may lead to cancellation of one or more Bonuses.
• Order of play: In most cases, wagers are placed first from Real Money Balance and then from Bonus Funds. Specific promotions may apply different rules, which will be stated in the promotional terms.
• Cancellation of Bonus: You may request the cancellation of an active Bonus by contacting customer support. However, upon cancellation, you typically forfeit any Bonus Funds and winnings derived from such Bonus.

Payments & Withdrawals

Deposits

• Payment methods: The Website may support deposits via bank cards, e-wallets, prepaid vouchers, and potentially certain cryptocurrencies, depending on your location and availability of processors. The specific available methods are shown in the cashier section.
• Deposit limits: Minimum and maximum deposit amounts are determined by the Operator and/or payment providers and will be displayed in the cashier. Deposits not meeting the minimum or exceeding the maximum may be rejected.
• Fees: The Operator aims not to charge additional fees for deposits. However, third-party providers or your bank may impose their own fees, currency conversion charges, or restrictions, for which the Operator is not responsible.
• Currency: Deposits may be accepted in AUD or other supported currencies as indicated on the Website. Where your deposit currency differs from the Website's operating currency for your Account, currency conversion may apply at the prevailing exchange rate of the payment provider.

Withdrawals

1. General conditions: Withdrawals are subject to:
   • Completion of any applicable wagering requirements for Bonuses;
   • Successful completion of KYC and anti-money laundering checks;
   • Verification of payment method ownership;
   • Compliance with these Terms and any applicable laws.
2. Methods and routing: Where feasible, withdrawals will be processed via the same method used for deposit. If this is not possible, you may be offered alternative methods at the Operator's discretion.
3. Processing times: The Operator aims to review and process withdrawal requests within a reasonable period, typically within 1 - 5 Business Days after all required verifications are completed. Actual receipt times depend on payment providers and may be longer.
4. Limits and instalments: The Operator may impose daily, weekly, or monthly withdrawal limits. Larger payouts may be paid in instalments over multiple periods.
5. Fees: The Operator may charge reasonable withdrawal fees, which will be disclosed in the cashier or prior to final confirmation of your request. External provider or banking fees may apply independently.

Refunds, Chargebacks, and Reversal of Transactions

• No credit facility: The Operator does not provide credit. Bets are accepted only against cleared funds.
• Refunds: Deposits are generally non-refundable once used for gambling. In exceptional circumstances, the Operator may consider refund requests at its discretion, taking into account your transaction and gameplay history.
• Chargebacks: If you initiate a chargeback or reversal of a deposit, the Operator may:
  • Immediately suspend or close your Account;
  • Forfeit any existing balances or winnings;
  • Recover any amounts owed by you, including chargeback fees, through legal means.
• Incorrect credits: If funds are mistakenly credited to your Account (e.g., due to technical or human error), such funds will remain the property of the Operator. You must inform the Operator immediately, and any such amounts may be reversed. If you have withdrawn such funds, you will be liable to repay them.

Limitation of Liability

Operator's Obligations and Fairness

• Service provision: The Operator endeavours to provide the Services with reasonable skill and care, ensuring that games operate in accordance with their stated rules and that outcomes are determined by certified random number generators or equivalent mechanisms where applicable.
• Accuracy of results: The results recorded by the Operator's or its game providers' systems are conclusive evidence of the outcome of any Bet or game round, subject to investigation in the event of a clear error or malfunction.

Exclusions and Limitations

• No warranty of uninterrupted access: The Services are provided on an "as is" and "as available" basis. The Operator does not guarantee that the Website will be uninterrupted, error-free, or free of viruses or other harmful components.
• Technical failures: The Operator is not responsible for:
  • Failures or interruptions of telecommunications or internet services;
  • Hardware or software failures on your device;
  • Latency or connectivity issues beyond the Operator's control.
• Indirect and consequential loss: To the maximum extent permitted by applicable law, the Operator shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, loss of data, or loss of opportunity, arising out of or in connection with your use of the Services.
• Maximum liability: Where the Operator is found liable to you in relation to any Bet or game, its maximum aggregate liability shall not exceed the amount of the Bet or Wager placed by you on the specific game or Bet giving rise to the claim.
• Australian law note: Nothing in these Terms is intended to exclude, restrict, or modify any consumer guarantees or statutory rights that cannot lawfully be excluded under applicable Australian consumer protection laws. However, as the Operator is offshore and unlicensed in Australia, enforcement of such rights may be practically limited.

Intellectual Property Rights

Ownership

• Website content: All intellectual property rights in and to the Website and Services, including but not limited to text, graphics, logos, trade names, trademarks, domain names (including on9aud-au.com), software, audio-visual content, and user interfaces, are owned by the Operator or its licensors.
• Third-party content: Game providers and other partners may own rights in certain games, trade marks, and other materials accessible through the Website. Such rights are used under licence and remain the property of their respective owners.

Permitted Use

• Limited licence: You are granted a non-exclusive, non-transferable, revocable licence to access and use the Website and Services solely for your personal, non-commercial entertainment, subject to these Terms.
• Prohibited acts: You must not:
  • Copy, reproduce, modify, adapt, translate, distribute, or create derivative works based on the Website or its content without prior written consent;
  • Reverse engineer, decompile, disassemble, or otherwise access the source code of any software on the Website, except to the extent permitted by mandatory law;
  • Use any automated means (including bots, crawlers, or scraping tools) to access, collect, or index any part of the Website or Services.

Privacy & Data Protection

Your personal data is collected, used, stored, and otherwise processed in accordance with the Operator's Privacy Policy as published on https://on9aud-au.com. By using the Services, you acknowledge that you have read and understood the Privacy Policy and consent to the processing of your data as described therein, including for purposes of:

• Account creation, verification, and management;
• Processing deposits, Bets, and withdrawals;
• Fraud prevention, KYC, and anti-money laundering checks;
• Provision of customer support and communication regarding your Account;
• Compliance with applicable legal and regulatory obligations in the Operator's jurisdiction(s) of operation.

Due to the Operator's offshore and unverified licensing status, data protection standards may not be equivalent to those under Australian law. You should carefully consider this when deciding whether to use the Services.

Changes to Terms

Amendments and Notification

• Right to amend: The Operator may update or amend these Terms at any time to reflect changes in legal requirements, regulatory practices, technical developments, or business operations.
• Notification methods: Material changes to these Terms will, where reasonably practicable, be notified to you by:
  • Posting the updated Terms on the Website with a revised "effective date" at the top;
  • Displaying a pop-up or banner on the Website upon your next login; and/or
  • Sending an email to the address registered in your Account.

Acceptance of Updated Terms

• Continued use: Your continued use of the Services after the updated Terms take effect constitutes your acceptance of the revised Terms.
• Right to discontinue: If you do not agree with any updated Terms, you must immediately:
  • Stop using the Website and Services; and
  • Contact customer support to close your Account and request withdrawal of any eligible Real Money Balance, subject to standard verification and withdrawal procedures.

Termination & Suspension

Operator's Right to Suspend or Terminate

• Grounds for action: The Operator may suspend or close your Account, restrict access to the Services, or void Bets at its reasonable discretion, including where:
  • You breach these Terms, Game Rules, or Bonus conditions;
  • You provide false, misleading, or incomplete information during registration or KYC;
  • There is suspicion of fraud, money laundering, collusion, or other unlawful conduct;
  • You initiate chargebacks or otherwise dispute legitimate transactions;
  • Required by law, a court, or a competent authority in any applicable jurisdiction.
• Immediate measures: In urgent cases (such as suspected fraud or security threats), the Operator may suspend your Account immediately without prior notice while an investigation is conducted.

User-Initiated Closure

• Voluntary closure: You may request closure of your Account at any time by contacting customer support. Before closure, you may be required to withdraw any eligible Real Money Balance, subject to verification.
• Self-exclusion: You may request self-exclusion for responsible gambling reasons. In such cases, the Operator will take reasonable steps, in line with its policies and technical capabilities, to prevent access to your Account for the requested period.

Effect of Termination or Suspension

• Balances: Upon permanent closure (other than for fraud or legal contravention), any remaining Real Money Balance may be returned to you, subject to:
  • Completion of KYC and AML checks; and
  • Any applicable withdrawal limits and procedures.
• Bonuses: Any active Bonuses, Bonus Funds, and related winnings are typically forfeited upon closure or in the event of breach or fraud.
• Record retention: The Operator may retain records of your Account and transactions as required by applicable laws in its jurisdiction(s), even after closure.

Governing Law & Jurisdiction

Applicable Law

• Given the absence of confirmed corporate and licensing information, these Terms are intended to be governed by the laws of the jurisdiction in which the Operator is legally established and licensed (if any). Based on industry practice, this may be an offshore jurisdiction such as Curacao; however, licensing details are unverified as of 1 January 2026.
• To the extent that mandatory consumer protection or gambling laws of your country of residence (including Australia) apply and cannot be excluded, those laws may afford you additional rights. Nonetheless, enforcement against an offshore, unlicensed operator may be limited in practice.

Dispute Resolution

• Internal complaints: If you have a complaint or dispute relating to the Services, you should first contact customer support via [email protected], providing full details of the issue. The Operator will endeavour to investigate and respond within a reasonable period.
• External bodies: Due to the Operator's unverified licensing status and lack of clearly stated regulatory authority, access to independent alternative dispute resolution (ADR) or official gambling ombudsman services may not be available.
• Court or arbitration: If a dispute cannot be resolved amicably, it may ultimately be brought before a court or arbitration body in the jurisdiction where the Operator is established, subject to the applicable rules of private international law. You acknowledge that such jurisdiction may be outside Australia and that pursuing legal action may be complex and costly.

Contact Information

If you have any questions about these Terms, your Account, or the Services, you may contact the Operator using the following details associated with On 9 Aud and on9aud-au.com:

• Website: https://on9aud-au.com
• Email (customer support/general enquiries): [email protected]

As at 1 January 2026, the Operator's mailing address, legal address, telephone numbers, and corporate registration details are not specified. You should take this lack of transparency into account when deciding whether to register and deposit funds, especially if you are located in Australia, where offshore gambling services such as On 9 Aud are subject to regulatory scrutiny by the Australian Communications and Media Authority (ACMA).