Responsible Gaming

Introduction

On 9 Aud, available exclusively via on9aud-au.com, promotes a strict principle of responsible gaming. Gambling is a form of paid entertainment that should always remain a conscious, informed choice and never a way to solve financial or personal problems. This page explains how to keep control, what tools are available, and where to seek help if gambling stops being fun.

The operator is committed to supporting players by providing risk-management tools, clear information, and access to professional assistance services. If you have any concerns about your gambling behaviour, you can contact our support team at [email protected] for guidance and information on available options.

Risk Awareness

Gambling involves financial risk and should only be undertaken with money you can afford to lose. Being aware of early warning signs helps you act before problems escalate. In Australia, problem gambling can negatively affect personal wellbeing, family, work, and finances, and is taken seriously by regulators and support services.

Common signs of problematic gambling

• Increasing time and money spent: Frequently betting, extending sessions, or raising stakes to feel the same level of excitement.
• Thinking about gambling constantly: Planning the next session or chasing losses when you should be focusing on work, study, or family.
• Chasing losses: Gambling more, or more often, to recover previous losses instead of accepting them as the cost of play.
• Spending beyond your budget: Using money needed for bills, rent, food, or borrowing from friends, family, lenders, or using credit to gamble.
• Hiding behaviour: Lying about how much time or money you spend on On 9 Aud or other gambling activities, or becoming defensive when asked.
• Emotional impact: Feeling guilty, anxious, depressed, or irritable when you cannot gamble or after you have gambled.
• Neglecting responsibilities: Missing work or social commitments, performing poorly at work or study because of gambling.
• Escaping problems: Using gambling to avoid thinking about other issues such as debt, relationship difficulties, or stress.

Quick self-assessment checklist

Consider the following statements honestly. If you answer "yes" to several of them, you may be at risk of developing a gambling problem and should consider using our tools or contacting a professional support service.

• I gamble more money than I can comfortably afford to lose.
• I often gamble longer than I originally planned.
• I have tried to win back money I lost by continuing to gamble ("chasing losses").
• I have borrowed money or used credit to fund my gambling.
• I hide my gambling or lie about it to family, friends, or colleagues.
• I feel restless, irritated, or upset when I try to cut down or stop gambling.
• Gambling has caused problems with my relationships, work, study, or finances.
• I use gambling as an escape from stress, sadness, anxiety, or other problems.

Important: This self-check is not a formal diagnosis. Only a qualified professional can diagnose gambling disorder. However, if you recognise yourself in these statements, we strongly encourage you to take action using the tools and contacts listed on this page.

Limits & Tools

On 9 Aud offers a set of tools designed to help you manage your gambling and stay within safe boundaries. These tools are provided as part of our commitment to responsible gaming and to align with recognised best practices for Australian players. All limits described below apply only to activity on on9aud-au.com and do not affect gambling with any other operators.

Deposit limits (daily, weekly, monthly)

Deposit limits allow you to control the maximum amount of money you can add to your On 9 Aud account within a specific period. You can reduce your risk of overspending by setting realistic, affordable limits before you start playing.

1. Accessing the limits menu:
   • Log in to your player account on on9aud-au.com.
   • Go to "My Account" or "Profile" in the main menu.
   • Select the "Responsible Gaming" or "Limits" section (wording may vary slightly in the interface).
2. Choosing the limit type:
   • Select Daily Deposit Limit to cap total deposits within 24 hours (e.g. AUD 50).
   • Select Weekly Deposit Limit for a 7-day period (e.g. AUD 150).
   • Select Monthly Deposit Limit for a calendar month (e.g. AUD 400).
3. Entering your amounts:
   • Type in the maximum amount in AUD that you are prepared to deposit for each period.
   • We strongly recommend that you calculate your regular living expenses first and only allocate discretionary income that you can fully afford to lose.
4. Confirming and changing limits:
   • Press "Save" or "Confirm". A confirmation message should appear on-screen or via e-mail.
   • Lowering limits (making them more restrictive) usually takes effect immediately or as soon as technically possible.
   • Raising limits (making them less restrictive), where allowed, will only become effective after a cooling-off period (for example 24 hours or longer) and may require reconfirmation, to protect you from impulsive decisions.

Note: Once a limit has been reached, further deposit attempts in that period will be blocked. You will still be able to log in and access account information, subject to any other restrictions that may apply.

Time management: session limits and timers

Managing how long you stay logged in is as important as controlling how much you spend. On 9 Aud provides time-based tools to help you take regular breaks.

• Session duration limit:
  • Within the "Responsible Gaming" section of your account, choose "Session Limit" or "Play Time Limit".
  • Set the maximum duration of any single session (for example 30, 60, or 120 minutes).
  • Once this limit is reached, you will be logged out automatically and prompted to take a break before logging in again.
• Reality checks / reminders:
  • Enable periodic on-screen reminders (e.g. every 30 or 60 minutes) showing how long you have been playing and your net result (win/loss) for the session.
  • Use these reminders to decide whether to stop, withdraw winnings, or continue within your limits.

Short breaks ("Time-Out" function)

If you feel the need to pause briefly without fully self-excluding, you can use a "Time-Out" or short-term break. During a time-out, you cannot place bets, but in some cases you may still access account information.

1. How to activate a Time-Out:
   • Log in and go to "My Account" > "Responsible Gaming" > "Time-Out" (or similar wording).
   • Choose the desired break period, typically from 24 hours up to 72 hours.
   • Read the description of the consequences and confirm your choice.
2. What happens during a Time-Out:
   • You will be prevented from making deposits or placing bets until the selected period expires.
   • Depending on technical configuration, you may be unable to access games or promotions, but you might still view your account history and pending withdrawals.
3. Expiry of Time-Out:
   • At the end of the selected period, your account will normally become playable again automatically.
   • If you feel you still need a longer break, we strongly recommend using the formal self-exclusion options described below.

Self-Exclusion

Self-exclusion is a stronger measure intended for players who feel they are losing control, or who have already experienced harm from gambling. By self-excluding, you ask On 9 Aud to block access to your account for a minimum specified period. This tool is a serious step and should be considered carefully, but it can be an effective part of recovery. Self-exclusion on on9aud-au.com applies only to this site and does not automatically block you from other gambling services.

How to request self-exclusion

1. Locate the "Self-Exclusion" section:
   • Log in to your account (if you are still able to do so safely).
   • Go to "My Account" and open "Responsible Gaming".
   • Select "Self-Exclusion" or "Exclude My Account".
   • If you cannot locate this menu, contact support at [email protected] and request self-exclusion directly.
2. Choosing the exclusion period:
   • Available durations typically range from at least 6 months to lifetime exclusion.
   • Common options may include 6 months, 1 year, 2 years, 5 years, or permanent exclusion.
   • We recommend choosing a longer term if you have experienced sustained harm or multiple relapses.
3. Confirming your decision:
   • Carefully read the information explaining what self-exclusion means and its consequences.
   • Tick the box acknowledging that you understand the terms and that the decision is binding for the chosen period.
   • Press "Confirm" or "Submit". You may receive a confirmation e-mail to your registered address.
4. Contacting support:
   • If you are unable to use the online form, you can write to [email protected] from your registered e-mail address.
   • Include your full name, username, and a clear request for self-exclusion, stating the desired duration (minimum 6 months or "lifetime").
   • For your protection, our team may not lift or shorten an active self-exclusion until the agreed period has expired and, in the case of lifetime exclusion, generally not at all.

Consequences of self-exclusion

• Account access:
  • You will not be permitted to log in, deposit, or place bets on on9aud-au.com while self-excluded.
  • Marketing communication from On 9 Aud should be stopped as soon as reasonably practicable after the exclusion is processed.
• Outstanding balance and withdrawals:
  • Any available balance will normally be handled in line with the site's general terms and conditions and applicable laws.
  • You may be asked to contact support to arrange withdrawal of any remaining eligible funds, subject to verification and anti-money-laundering checks.
  • Promotional bonuses and unfinished bonus wagering may be cancelled, in accordance with the bonus terms.
• Creation of new accounts:
  • You must not attempt to open new accounts or otherwise circumvent the self-exclusion. If we identify linked accounts, they may be closed and any activity voided in line with our terms.
• End of the exclusion period:
  • For fixed-term exclusions (e.g. 6 months), your account may remain blocked until you contact support to discuss reactivation, subject to internal policies intended to protect you.
  • Lifetime self-exclusion is intended to be permanent. In principle, no reactivation should be expected.

Important disclaimer: While On 9 Aud takes reasonable measures to enforce self-exclusion on on9aud-au.com, we cannot guarantee that self-exclusion will prevent you from accessing other gambling services (including offshore or unregulated operators). We strongly recommend also using national self-exclusion and blocking tools described below.

Support Resources

Independent professional support is an essential element of responsible gaming. The contacts below are provided for informational purposes, with a focus on services relevant to people located in Australia. On 9 Aud does not control these third-party providers and is not responsible for the content of their websites or any advice they may give, but we encourage you to use them if you need assistance.

Local support services in Australia

In Australia, gambling help services are widely available, free of charge, and confidential. Many services offer support to both gamblers and affected family members.

• National Gambling Helpline (Gambling Help)
  • Phone: 1800 858 858 (free call within Australia)
  • Website: gamblinghelponline.org.au
  • Hours: 24 hours a day, 7 days a week
  • Services: Counselling, information, and referral via phone and online chat
  • Languages: English; access to interpreter services for other languages may be available on request
• Gambling Help Online (Australia-wide)
  • Website: gamblinghelponline.org.au
  • Services: Live chat counselling, e-mail support, self-help tools, and forums.
  • Hours: 24/7 for online support.
• State-based services:
  • Each Australian state and territory funds local gambling help services (for example, GambleAware NSW, Victorian Gambling and Casino Control Commission-funded services, and others).
  • Contact the National Gambling Helpline or Gambling Help Online to be directed to a local face-to-face counsellor in your area.

Regional compliance note: Australian authorities, such as the Australian Communications and Media Authority (ACMA), actively act against illegal offshore gambling services. Support services listed here focus on harm minimisation, regardless of where the gambling occurred.

International support organizations

If you are outside Australia or prefer international support, you may consider the resources below:

Self-exclusion schemes by country (illustrative)

In addition to the site-specific measures at On 9 Aud, some countries operate national self-exclusion registers. These schemes do not originate from Australia and generally do not cover offshore operators, but they demonstrate recognised best practice.

• United Kingdom - GAMSTOP
  • Website: gamstop.co.uk
  • Allows players in the UK to exclude from all online gambling companies licensed by the UK Gambling Commission.
  • Typical exclusion periods: 6 months, 1 year, or 5 years.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  • Managed by the Spanish gambling regulator.
  • Prevents registered individuals from accessing regulated gambling services in Spain.

Important: These national schemes are mentioned for information only and do not directly apply to On 9 Aud or Australian law. Australian players should seek local advice regarding any equivalent national or regional exclusion registers that may be available.

Blocking software and apps

Blocking software can help you limit access to gambling websites and apps on your devices. These tools are third-party services, not controlled by On 9 Aud.

• Gamban - gamban.com
  • Subscription-based software that blocks access to many gambling websites and apps across devices.
• BetBlocker - betblocker.org
  • Free blocking software that allows you to restrict access to gambling content for chosen periods.

Before installing any blocking software, review the provider's terms, privacy policy, and compatibility with your devices. On 9 Aud is not responsible for the performance or availability of third-party software.

Support for families and loved ones

Many support services also assist partners, family members, and friends affected by someone else's gambling. Family counselling can help you understand gambling addiction, protect household finances, and plan supportive but firm boundaries. See the "Help for Family" section below for more detailed guidance.

Confidentiality and professional help: Most of the services listed above are confidential and staffed by trained professionals or experienced peers. Contacting them does not affect your account status with On 9 Aud and is separate from any commercial relationship you have with the operator.

Help for Family

Problem gambling does not only affect the person who gambles; it can impact partners, children, and other relatives. If someone you care about is experiencing gambling-related harm, it is important to seek support for yourself as well as for them.

How to start the conversation

• Choose the right time and place: Speak when the person is calm and not currently gambling, in a private, non-confrontational setting.
• Use "I" statements: Focus on how their gambling affects you and the family (for example "I feel worried about our finances") rather than accusations.
• Be specific but non-judgemental: Mention concrete examples (missed bills, secrecy, mood changes) while avoiding insults or labels.
• Encourage, do not threaten: Emphasise that you want to support them in seeking help, not punish them.
• Set clear boundaries: Explain what you can and cannot do (for example, you may decide not to lend money to cover gambling losses).

Engaging them in support

• Suggest a joint call to the National Gambling Helpline - 1800 858 858 or access Gambling Help Online together.
• Offer to sit with them while they complete a self-exclusion request or install blocking software.
• Encourage them to speak with a general practitioner (GP) or mental health professional about gambling and any related anxiety, depression, or substance use.
• Recognise that relapse can be part of recovery; encourage ongoing contact with professionals and support groups.

Support groups and resources for families

• Gambling Help Online (Australia) - gamblinghelponline.org.au
  • Offers information and support for affected others, including forums and self-help materials.
• Gam-Anon (International) - gam-anon.org
  • Fellowship for family and friends of problem gamblers, with meetings and online resources in multiple countries.
• Local family counselling services:
  • State-funded gambling help services in Australia often provide free counselling to family members. Contact 1800 858 858 for referrals.

Recommended next steps for families

• Protect finances: Consider separate bank accounts, budgeting, and limiting the gambler's access to shared funds, where legally and practically possible.
• Seek professional mental health support: A psychologist, counsellor, or psychotherapist can help you cope with stress, anxiety, or trauma linked to gambling harm.
• Use hotlines and forums for yourself: You are entitled to support even if the gambler is not yet ready to seek help.
• In emergencies: If there is a risk of self-harm, violence, or serious financial crisis, contact emergency services or crisis hotlines available in your area without delay.

Operator's Commitment

On 9 Aud, accessible through on9aud-au.com, acknowledges that its current corporate registration and licensing details, including any Curacao-based sub-licence structures, were unverified as of the most recent review. Regardless of corporate status, the operator commits to implementing responsible gaming measures consistent with recognised industry standards and to providing tools and information to reduce gambling-related harm, particularly for players in Australia where gambling regulation and enforcement are actively overseen by authorities such as the ACMA.

Internal risk checks and behavioural monitoring

Within the limits of applicable data-protection laws and our technical capabilities, On 9 Aud may conduct internal checks designed to identify patterns consistent with risky behaviour. These checks are intended to support harm-minimisation and must not be viewed as a guarantee that all problematic behaviour will be detected.

• Examples of behaviours reviewed (where technically available):
  • Rapid and repeated deposits, particularly following significant losses.
  • Very long or unusually frequent sessions without breaks.
  • Use of multiple payment methods or cards in a short period.
  • Attempts to circumvent previously set limits or self-exclusion.
  • Player communications indicating stress, desperation, or loss of control.
• Possible automated or manual interventions:
  • Display of on-screen warnings encouraging breaks or limit adjustments.
  • Temporary restrictions on certain features, such as promotional offers.
  • Recommendation or imposition of deposit or loss limits where permitted by our terms and applicable law.

When support may contact you

Subject to privacy laws and internal policies, our support team may proactively reach out via e-mail or in-site messaging in selected situations, for example:

• When your activity suggests a significant increase in risk (e.g. sudden large deposits, frequent chasing of losses, or highly extended sessions).
• When you request information about self-exclusion, limits, or express concerns about your ability to control gambling.
• When there is a need to clarify your intentions regarding responsible gaming tools you have partially activated.

Any such contact will be focused on providing information about responsible gaming options and support resources and will not be used for direct promotional purposes. However, no monitoring system is perfect, and the primary responsibility for safe gambling remains with each player.

Disclaimer: The information on this page is provided for general guidance only and does not constitute legal, financial, or clinical advice. Australian players should be aware that offshore online gambling services may be subject to regulatory actions or blocking measures by Australian authorities and should consider obtaining independent legal or financial advice where necessary.

Updates

Responsible gaming practices, legal requirements, and available support services may change over time, particularly in relation to offshore online gambling targeting Australian residents. On 9 Aud therefore reserves the right to update this Responsible Gaming page whenever necessary to reflect:

• Changes to applicable laws or regulatory guidelines in relevant jurisdictions.
• Adjustments to our internal responsible gaming tools and procedures.
• Updates to third-party support resources or contact details, where known.

How you will be informed

• Website notices: Significant changes may be highlighted via banners or notices on on9aud-au.com, particularly in the account area or responsible gaming section.
• E-mail communication: Where appropriate and where we hold a valid e-mail address, we may send notices about material changes to our responsible gaming features or relevant policies.
• Document versioning: The "last updated" date below indicates when this page was last reviewed or modified.

Last updated: 06 November 2026

Contact & Feedback

If you have questions about responsible gaming on On 9 Aud, wish to request support, or want to provide feedback about the tools described on this page, you may contact us using the details below. Please do not send sensitive financial information by e-mail.

Responsible gaming contact details

• E-mail (Responsible Gaming & Support): [email protected]
• Website: https://on9aud-au.com

As of the latest review, no dedicated telephone number for responsible gaming enquiries was specified. Communication is therefore primarily via e-mail and any secure messaging channels provided within your account interface.

Feedback and self-control request form

Within your player account, you may have access to a "Contact Us" or "Support/Feedback" form. To request help related to responsible gaming, please:

1. Select "Responsible Gaming / Self-Control" as the subject, where available.
2. Provide a brief description of your situation, for example:
   • Request to lower or set deposit/time limits.
   • Request for temporary Time-Out or self-exclusion.
   • Concerns about your own or a family member's gambling behaviour.
3. Indicate whether you wish to be contacted with information only, or whether you are requesting specific account-level actions (such as self-exclusion).

Our team will aim to respond within a reasonable timeframe, but please be aware that we are not an emergency service. If you are in immediate distress, or at risk of harm, contact the National Gambling Helpline (1800 858 858), local emergency services, or a crisis support line in your area without delay.